Build Loyalty and Deliver Personalized Experiences
Nearly 60% of retail businesses say changing customer needs are the greatest challenge to their business. With powerful analytics and feedback tools, Alchemer helps you gain the customer insights necessary to understand customer needs and personalize the shopping experience.
Turn customer feedback into business impact
Launch surveys in hours, not weeks
Launch surveys in hours, not weeks
Meet your customers where they are at
Meet your customers where they are at
Create personalized experiences for your customers and employees
Create personalized experiences for your customers and employees
Uncover insights and take the right action
Uncover insights and take the right action
Solutions for retail teams
- Choose an experience below
Customer Experience
Create standout retail experiences
With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your retail experience forward.
Learn from every customer purchase
Gather feedback after every purchase to understand customer satisfaction and areas for improvement.Address cart abandonment head on
Address cart abandonment by implementing targeted feedback mechanisms, both in-app and on websites, that capture customer insights in real-time.Personalization at every touchpoint
Use Alchemer to gather data that drives personalized customer interactions across all channels.
Employee Experience
Understand, support, and retain employees
Alchemer is designed to streamline feedback collection and enhance communication with employees throughout the entire employee lifecycle. From automated onboarding surveys for new employees to regular check-in surveys, Alchemer simplifies the feedback process, enabling retail organizations to build stronger, more productive teams.
- Reach retail employees wherever they work
Connect with your workforce through their mobile devices, computers, and communication platforms like Slack, Teams, SMS, or Email. Giving each employee a voice, whether on the sales floor, in warehouse facilities, or corporate office. - Build an engaged, satisfied workforce
Gather feedback from all employees to understand their unique needs and challenges. Use this feedback to make improvements that boost morale and reduce turnover. - Promote accountability and transparency
Establish open communication channels that encourage honest feedback, creating a culture of trust within your teams.
Brand Experience
Influence how shoppers discover and choose your stores
Online listings and customer reviews shape where shoppers choose to buy. Alchemer helps retail brands monitor reviews, manage listings, and capture feedback across locations so teams can protect brand reputation, respond to customer concerns quickly, and improve store experiences.
- Monitor reviews across platforms and locations
Track ratings, reviews, and sentiment across Google, Yelp, and other review platforms to understand how customers perceive your stores. - Manage listings across your retail footprint
Ensure store hours, addresses, and key information are accurate and consistent across search and map listings. - Turn reviews into operational insights
Identify recurring themes in customer feedback—such as staffing issues, product availability, or store cleanliness—to improve store performance.
Flexible Survey & Research Tools
Collect community feedback with powerful, precise surveys
Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.
- Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more. - Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic. - Reach your community wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
Digital Experience Management
Engage customers across every digital channel
Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.
- Modernize your services, and deliver the digital transformation your customers deserve
- Improve web and app experience for all of your customers
- Prioritize the digital improvements that will make the biggest difference
Alchemer Pulse
Turn noisy open text feedback into signals you can act on
Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:
- Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
- Give everyone—from department heads to front-line managers—the data they need to make an impact.
- Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
Integrations
Seamlessly connect feedback to other business systems
With Alchemer, effortlessly integrate feedback data into the systems you already use, maximizing the impact of your feedback initiatives.
- Integrate feedback data with your other business systems, enabling bi-directional data flow with Shopify, Gladly, Big Commerce, and hundreds of other systems.
- Automatically trigger targeted, personalized surveys based on any event in your business
- Easily create personalized customer interactions that drive engagement and satisfaction results.
Alchemer Dashboard
Turn customer feedback into insights your retail teams can act on.
Retail brands collect feedback across stores, websites, apps, and support channels. The Alchemer dashboard brings this data together in one place so teams can quickly understand customer sentiment, monitor performance across locations, and identify the improvements that will have the biggest impact.
- Centralized feedback dashboards
View customer experience metrics, feedback trends, and performance indicators across stores, regions, and digital channels. - Analyze shopper sentiment and trends
Use powerful reporting tools and AI insights to identify patterns in customer feedback and understand what drives satisfaction and loyalty. - Share insights across your organization
Give store managers, marketing teams, and operations leaders access to dashboards that highlight the actions needed to improve experiences.
Listings and Reputation Management
Ensure your retail brand shows up where customers are searching
Online listings and reviews influence how shoppers choose where to buy. With listings and reputation management, retail brands can monitor reviews across platforms, manage location information, and respond to customer feedback quickly to protect and grow their reputation.
- Monitor reviews across platforms
Track ratings, reviews, and sentiment across Google, Yelp, and other review platforms for every store location. - Manage listings across your retail footprint
Ensure store hours, addresses, and key details remain accurate and consistent across search and map listings. - Respond to feedback quickly
Engage with customer reviews in real time to resolve issues and build trust with shoppers.
Resources for Retail
Security and Compliance
Relax knowing your security and compliance needs are covered
With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.
- End-to-end data encryption
- Data residency and isolation
- Identity access and management
- Distributed cloud architecture
- Data retention
- Proactive account protection
- Proactive anti-phishing
- HIPAA & FERPA compliant
great CX results
Already an Alchemer customer? Head here for Customer Account Questions or Support
Retail brands use Alchemer to monitor customer reviews, collect feedback after store visits or purchases, and route issues to store teams quickly. This helps brands respond to customer concerns, improve store experiences, and strengthen brand reputation.
Retail teams can launch surveys quickly using templates and no-code tools. Many organizations begin collecting feedback within hours and review results in real time.
Retailers can distribute surveys through email, SMS, QR codes on receipts or signage, websites, mobile apps, and loyalty programs to capture feedback wherever customers interact with the brand.
Yes. Alchemer integrates with CRM platforms, POS systems, customer support tools, and analytics platforms so retailers can combine customer feedback with operational data.
Yes. Alchemers allow teams to analyze feedback by store, region, or brand concept to benchmark performance and identify improvement opportunities.