Resource Library

A man and a woman in business attire sit at a desk with a laptop and documents, engaged in conversation. Two other people stand nearby, holding papers. The background shows large windows with natural light.
Paychex needed a scalable, efficient system to evaluate training success and employee satisfaction and a way to present the data to senior management. By switching from traditional methods to Alchemer’s
Five people are seated around a wooden table with laptops. They appear to be collaborating or working individually. The room has wooden walls and a window letting in natural light. A plant and some water bottles are on the table.
TechSoup relies on Alchemer to distribute eligibility surveys to one million nonprofit organizations across the U.S. and internationally.
National Commercial Bank Jamaica Limited (NCB) is redefining customer engagement by revolutionizing its mobile banking experience. By integrating Alchemer across teams, NCB has elevated customer interactions, streamlined communication, and accelerated
A group of graduates in caps and gowns stand on stage. One is receiving a diploma from a woman, while a man in a jacket applauds. Other graduates are smiling and clapping, with a purple and white backdrop behind them.
Facing challenges in analyzing open-text alumni survey feedback, Washburn & McGoldrick adopted Alchemer Pulse. This transformed their feedback process, reducing data analysis time by more than 50% and providing deeper,
Webinar announcement titled 5 Market Research Trends to Watch in 2025, featuring Leslie Rich, Research Solutions Expert, and DJ Francis, Alchemer Growth Marketing Manager. Headshots of both are displayed
Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how AI is changing the profession, how text analysis can help generate insights faster than ever,
Elderly woman with white hair wearing light green blouse laughing while holding hands with caregiver on outdoor bench, surrounded by greenery
Vital Research leveraged Alchemer's flexible survey platform and automation capabilities to transform and scale their data collection efforts for Minnesota's statewide Assisted Living Report Card giving residents and their families
A smartphone capturing a photo of a dish with greens, meat, and nuts. Overlaid text reads WIN MEALS FOR A YEAR with a bright button below saying ENTER NOW.
Alchemer helps PCH collect and connect their data, enabling PCH to develop a robust system for managing zero and first-party data while maintaining user trust through transparency and meaningful value
Webinar announcement titled A History of Survey Disasters, featuring Katie Arnesen, Alchemer Strategic Customer Success Account Manager, and Annie Clymer, Alchemer Cross Product Technical Support Specialist. Headshots of both are displayed
There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future. Alchemer thought
Webinar announcement titled How Publishers Clearing House Uses Feedback to Deepen Customer Relationships, featuring Chris Mitchell, PCH VP of Surveys, and Leslie Rich, Alchemer Research Solutions Expert. Alchemer and PCH logos are displayed.
Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How did this happen?
Webinar announcement titled An Introduction to Text Analysis with Alchemer Pulse featuring two speakers. One person is in a casual sweater and glasses, smiling, while the other is wearing a light jacket. Text includes names and titles of the speakers: Ryan Tamminga, Alchemer SVP of Product and Services, and Jasper Lipton, Alchemer Senior Product Marketing Manager
We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback into signals you can act on. Here’s the problem we’re solving: Open text feedback is
Webinar announcement titled Rethink Your Feedback Strategy with Text Analysis, featuring Jasper Lipton, Alchemer Senior Product Marketing Manager, and Jeannie Zaemes, Alchemer Senior Director of Growth Marketing. Headshots of both are displayed
Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. AI-powered text
Webinar announcement titled Overcome 6 Key CX Challenges in 2025, featuring Christie Carlson, Director of Sales and Customer Success, and Ashley Cayla, Director of Strategic Customer Success. Headshots of both are displayed
CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.
A video player screenshot shows a presentation titled Improve Brand Reputation by Closing the Feedback Loop in Mobile by Alchemer and AppFollow. Photos of Robi Ganguly and Jonny Davies are included.
Host PR Manager welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your
A man and a woman sitting in a car, both fastening their seatbelts. The man wears glasses and a brown jacket, while the woman wears a colorful jacket. They appear focused on buckling up for safety. The car is parked, and other vehicles are visible outside.
A top market research company, serving the automotive industry, conducts the largest automotive research study in the world. They leverage Alchemer to collect, analyze, and deliver immediate insights to clients
A group of people, including two adults and two children, walk together in a park. They are smiling on a sunny day. The logo of the Salem Neighborhood Associations is on a laptop screen with the text: Your voice. Your neighborhood. Your community.
The growing city of Salem provides services to over 179,000 residents. As the community expands, there is higher demand for efficient, cost-effective municipal operations and public engagement. Learn more about
A group of people paddling colorful kayaks on a calm sea near rocky cliffs, viewed on a laptop screen. The kayakers are wearing life vests and enjoying a sunny day on the water.
Founded in 1978, Guided Discoveries is a nonprofit in Southern California that has used Alchemer since 2011. The organization uses Alchemer to collect feedback from staff, chaperones, and students, and
A teacher helps three students with their studies at a library table. The scene is displayed on a laptop screen, featuring the group focused on a book and notebook on the table. Shelves filled with books are visible in the background.
Renew Partnerships chose Alchemer to help run their organization, provide the insights to drive change, and power the surveys that power their work.
Three people focused on computer screens in a classroom setting. Two individuals are seated, one standing, with brick walls and educational posters in the background.
TechSoup uses Alchemer to send eligibility surveys to up to 1,000,000 (one million) U.S. and international non-profit organizations in order to better understand their capabilities, needs and challenges.
A person painting shades of blue on paper with a brush, displayed on a laptop screen.
AICAD uses Alchemer Survey to collect a range of information from its member colleges, including institutional data as well as feedback about initiatives and events.
Two people stand in front of colorful paintings on a wall, one pointing at a piece. They are wearing casual clothes, and there are plants in the foreground. The scene is displayed on a laptop screen.
Like many educational organizations, Educational Service District (ESD) 113 thrives on feedback. The ESD collects feedback from various stakeholders like parents, students, and their own staff in each district from
A laptop screen displays an image of a persons hand feeling Braille text on a surface. The background shows a digital overlay of geometric shapes and circuit-like lines.
Because the Institute surveys people who are visually impaired, researcher Mary Ann Mendez needed a feedback platform that could work for the researchers and the respondents who were blind. Alchemer

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