For software and technology companies, customer feedback isn’t confined to a single channel. It’s a constant data stream flowing through surveys, reviews, in-product interactions, and across your website.
Today’s consumers expect lightning-fast responses, personalized experiences, and tangible proof that their feedback matters. Organizations that can’t meet these demands risk falling behind their competitors that can.
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.
Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how AI is changing the profession, how text analysis can help generate insights faster than ever,
This essential how-to handbook reveals the strategies and tools that today’s top CX teams use to drive meaningful change. Packed with actionable insights, this step-by-step guide helps you turn complexity
Organizations need to adopt new customer communication methods, such as in-app and web-based feedback collection, to stay aligned with evolving customer interaction patterns.
Discover proven strategies and expert tips to capture genuine feedback, maximize survey value, and turn data into action, no matter your experience level. As a market researcher, gathering accurate, high-quality
In this guide, we’ll give you the information and insights necessary to evolve beyond standard NPS surveys and embrace AI-powered analytics. As a market researcher, gathering accurate, high-quality data is
We know CX teams play a crucial role in boosting customer value and driving revenue, so we’re providing actionable tips and strategies to help you measure CX effectively and clearly
There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future. Alchemer thought
Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts it into the hands of people who take action.
Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How did this happen?
We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback into signals you can act on. Here’s the problem we’re solving: Open text feedback is
Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. AI-powered text
CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.
Host PR Manager welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your
Today’s customers are more informed and connected than ever before. They expect more than just products or services from brands—they seek exceptional experiences at every touchpoint.
AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host PR Manager joins our
Join host PR Manager, Senior Director of Growth Marketing at Alchemer, when she welcomes Ryan Tamminga, SVP of Product and Services at Alchemer, to discuss ways in which market researchers
People are increasingly frustrated with companies, and the people on the front lines bear the brunt of this dissatisfaction. Making this problem more difficult to comprehend is how many companies
