For software and technology companies, customer feedback isn’t confined to a single channel. It’s a constant data stream flowing through surveys, reviews, in-product interactions, and across your website.
Today’s consumers expect lightning-fast responses, personalized experiences, and tangible proof that their feedback matters. Organizations that can’t meet these demands risk falling behind their competitors that can.
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.
This essential how-to handbook reveals the strategies and tools that today’s top CX teams use to drive meaningful change. Packed with actionable insights, this step-by-step guide helps you turn complexity
Organizations need to adopt new customer communication methods, such as in-app and web-based feedback collection, to stay aligned with evolving customer interaction patterns.
Discover proven strategies and expert tips to capture genuine feedback, maximize survey value, and turn data into action, no matter your experience level. As a market researcher, gathering accurate, high-quality
In this guide, we’ll give you the information and insights necessary to evolve beyond standard NPS surveys and embrace AI-powered analytics. As a market researcher, gathering accurate, high-quality data is
We know CX teams play a crucial role in boosting customer value and driving revenue, so we’re providing actionable tips and strategies to help you measure CX effectively and clearly
Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts it into the hands of people who take action.
Today’s customers are more informed and connected than ever before. They expect more than just products or services from brands—they seek exceptional experiences at every touchpoint.
People are increasingly frustrated with companies, and the people on the front lines bear the brunt of this dissatisfaction. Making this problem more difficult to comprehend is how many companies
Customers interacting with mobile channels respond more, churn less, and provide valuable leading indicators of shifting sentiment. But our analysis isn't limited to defining the current state of mobile engagement.
Using Alchemer Web, product managers, marketers, and website owners can identify the features customers want, understand what is not working, and increase adoption and conversions – all without disrupting their
With Alchemer Workflow Initiators, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate
Alchemer Mobile puts product managers, marketing, UX researchers, and customer experience professionals in control of when and how they gather actionable feedback to improve customer acquisition, adoption, and retention.
Whether you need surveys for customer experience, marketing, market research, product management, employee experience, or operations you’ll find the features you need in Alchemer Survey.
Close the Loop with Customers Free e-guide empowers you to respond to and resolve customer issues. Ready to take your CX and VoC Programs to the next level? Ready to
The 2023 Mobile Customer Engagement Benchmark Report was created for companies seeking to understand how their customer feedback and engagement metrics stack up against their marketplace.
