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Customer Emotion & Sentiment

A woman with braided hair sits on a bed, holding a smartphone in one hand and a credit card in the other. A laptop is open in front of her. She wears a green tank top and appears focused, possibly making an online transaction.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Engagement Benchmarks for Retail and eCommerce Apps
  • 4 min
A customer is using a smartphone to make a contactless payment at a drive-thru window. A masked barista is handing a coffee cup to the customer.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Engagement Benchmarks for Food and Drink Apps
A person sits cross-legged on a yoga mat beside a pool, looking at a smartphone. Theyre wearing a black top and floral leggings. A water bottle, flip-flops, and another mat are nearby, with a building and plants in the background.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Healthcare Apps: 2021 Engagement Benchmarks
  • 5 min
Person wearing a hoodie and mask sits in an empty airport terminal, looking at their phone. Empty chairs have signs indicating social distancing guidelines. Large windows show a blurred airport runway in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Ratings & Reviews
2021 Engagement Benchmarks for Travel Apps
  • 6 min
Advertisement for a webinar titled The State of Mobile Consumer Engagement 2021 with Christy Culp, Chief Customer Officer at Apptentive. Includes a Watch Now button and a picture of Christy Culp with a blue background and chat bubble design.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing
Watch: The State of Mobile Consumer Engagement 2021 Webinar
Image of a graphic titled 2021 Mobile App Engagement Benchmark Report from Apptentive. It mentions data from one billion app installs, covering 10 app categories and 20 subcategories. The background features geometric blue and teal patterns.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews
2021 Mobile App Engagement Benchmark Report
  • 4 min
Person lounging on a bed, wearing a white long-sleeve shirt, and holding a smartphone. They are smiling and appear relaxed. The bed has white linens, creating a clean and serene atmosphere.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap
What is the Voice of the Customer (VOC)?
A promotional image for an event titled Q&A: Key Lessons from Pilots Mobile Experience &; Loyalty Program with logos of Pilot and Flying J. Photos of Chris Diakiwski and Ginny Holmes are displayed, along with their titles and affiliations. Logo of Apptentive at the bottom.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Stories, Loyalty & Retention, Product Roadmap, Targeting & Remarketing
Q&A: Key Lessons from Pilot’s Mobile Experience & Loyalty Program
  • 29 min
A woman wearing a black cap, blue face mask, and light pink coat is looking at her smartphone against a pink background. Her hair is light brown and she has a blue scarf around her neck.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing
15 of the Best Customer Trust Quotes
  • 4 min
A doctor in a white coat and blue stethoscope is using a smartphone. The focus is on the hands holding the phone. The doctors face is not visible, emphasizing the use of technology in a medical setting.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Product Management, Ratings & Reviews
Best Practices for Healthcare App Development and Telemedicine Apps
  • 4 min
A man wearing a gray hoodie, black mask, and black pants sits on a curved wooden bench while looking at a smartphone. A black bag is next to them, and the ground is paved with large gray tiles.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing
Customer Emotion is the Heart of a Successful Post-pandemic Digital Transformation Plan
A red speedometer icon with the needle pointing towards a heart symbol, indicating high positivity. Beside the dial, there are two face icons, one sad and one neutral, representing varying emotional levels.
  • Alchemer Mobile, Customer Emotion & Sentiment, NPS & CSAT, Product Management
4 Ways to Measure Customer Emotion
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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