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Three buttons on a blue background: a red button with a sad face, an orange button with a neutral face, and a yellow button with a happy face.
  • Alchemer Survey, Customer Satisfaction (CSAT) , Net Promoter Score (NPS)
Customer satisfaction surveys: Everything you need to know 
A person typing on a white laptop with a reflective screen, sitting at a white desk. Sheets of paper are partially visible on the desk. The person is wearing a light-colored, long-sleeved garment.
  • Alchemer Survey, Customer Experience, Survey Tips
11 best practices for the perfect customer experience survey 
A collage featuring a person holding a smartphone on a fabric surface, and two people seated at a table with a laptop, documents, and a coffee cup, all enhancing retail customer experience. The background includes a dark grid pattern with an orange Alchemer Rune logo.
  • Customer Feedback, Digital Transformation
Staying customer obsessed amid Digital Transformation
A person wearing glasses and a mustard-colored sweater is sitting on a dark green sofa, smiling while looking at their smartphone. A yellow pillow is in the background.
  • Alchemer Digital, Mobile Apps, Survey Tips
The power of in-app surveys: 4 ways to improve the mobile app experience 
  • Customer Experience
Top CX influencers you should follow for customer experience inspiration in 2024
A collage featuring a person holding a smartphone on a fabric surface, and two people seated at a table with a laptop, documents, and a coffee cup, all enhancing retail customer experience. The background includes a dark grid pattern with an orange Alchemer Rune logo.
  • Customer Feedback, Digital Transformation
Digital feedback trends and challenges
A hand adjusting the time on a round, white wall clock with black numbers and hands, set against a yellow background.
  • Alchemer Survey, Survey Tips
The science of survey timing: When to send surveys to maximize response rates
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  • Alchemer Pulse, Customer Experience
Alchemer highlighted in Forrester’s best practice report on GenAI 
A woman with long hair is sitting at a desk engaged in a video conference on her laptop. Another laptop displays colorful charts. The background includes sticky notes on a wall and a potted plant, creating a casual office setting.
  • Customer Experience, Customer Feedback, Voice of the Customer
Leveraging Voice of Customer Data: Turning Objections into Sales Opportunities
Image featuring the text The Big Bank Theory 2024 Winner in orange, with Alkami in white as the winner for Best Banking App, all set against a dark purple background.
  • Customer Story
Alchemer customer, Alkami, recognized as Best Banking App in 2024 
A person wearing a yellow sweater and jeans types on a laptop while sitting on a couch. The image is focused on their hands and the keyboard.
  • Alchemer Survey, Survey Tips
Survey smarter: four ways to improve your survey strategy
Alchemer white Rune logo on a black gridded background
  • Company News, Press Release
Alchemer names Martin Mrugal as CEO
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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