Paychex needed a scalable, efficient system to evaluate training success and employee satisfaction and a way to present the data to senior management. By switching from traditional methods to Alchemer’s customizable surveys and various reporting capabilities, Paychex streamlined training evaluations, enabling faster, data-driven decisions.
“As businesses have moved more towards data driven results and using data to make decisions, a good tool is vital to gathering various points of information and stats. Alchemer has enabled us to systematically track and evaluate the efficacy of our training facilitation and materials as well as learner sentiment and confidence.”
— Becky Baker, Learning Systems Administrator at Paychex
Paychex, Inc. is a leading provider of integrated human capital management (HCM) solutions for human resources, employee benefits, insurance services and payroll.
Paychex helps businesses, both big and small, succeed by streamlining employee management processes. To keep up with their own digital evolution, Paychex’s Learning and Development team also needed to streamline and transform their own processes to better support employees.
The L&D team is responsible for training 16,000 global employees equipping them with the skills and support they need to feel confident in their roles. Investing in employee growth boosts job satisfaction, strengthens retention, and reduces recruitment costs, making the right training programs essential for success.
After training, the team needs to measure the success of that training to ensure employees understand the material and how to apply it. Before implementing Alchemer, the L&D team relied on traditional survey methods to measure their training programs. This included paper-based evaluations that employees mailed in for review after completing training courses. As the company expanded and launched more training programs, it needed a fast, scalable feedback system to keep up.
The L&D team tried to implement evaluation and reporting with other tools, but those platforms’ limited question types and reporting capabilities led to incomplete and inaccurate data, making it difficult to assess training effectiveness and make necessary adjustments.
They needed a more efficient tool to track and optimize training success, as well as the ability to customize questions, run relevant summary reports and exports for visual representation, and maintain respondents’ confidentiality.
Paychex has had a relationship with Alchemer since 2008, when they began using Alchemer’s survey capabilities to modernize their approach to training evaluation and feedback collection. Alchemer’s user-friendly interface, strong customer support, training tutorials, and diverse question types allowed them to deploy a fully functional survey solution that worked immediately.
Almost two decades later, Paychex continues to use Alchemer for:
Initially used solely within L&D, Alchemer’s capabilities and support led to broader adoption across Paychex, including departments focused on user experience research and client education. Today, dozens of users across the company rely on Alchemer for gathering critical feedback and measuring performance.
Having the right tool is essential for collecting key insights and data. Paychex continues to make data-driven decisions and transform their business based on the data they collect with Alchemer. With Alchemer’s scalability, the company can systematically track and evaluate the impact of their training materials, assess learner sentiment and confidence, and maintain a regular pulse to monitor content effectiveness.
The L&D team continues to see impactful outcomes including:
With nearly two decades of experience using Alchemer, Paychex continues to rely on the platform to support informed decision-making across training and business operations. The ability to systematically gather, analyze, and act on feedback has reinforced Paychex’s commitment to continuous learning and employee development. As businesses increasingly embrace data-driven strategies and scale, Alchemer remains an essential tool in helping Paychex Learning and Development measure the effectiveness of training and achieve objectives.
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