Resource Library: Case Studies

Case Studies

The secret to a leading telecom company’s digital transformation

This leading organization puts customers at the center of everything they do, making customer-centricity the foundation of every decision. By partnering with Alchemer, the product team successfully launched a new

Case Studies

How Ryder uses Alchemer to deliver ROI through customer and employee feedback

As Ryder’s Senior Director of Customer Insights, John Trenholm is responsible for delivering measurable value to the organization, working directly with senior leadership. This leadership support comes with expectations for

Case Studies

Inside Flashscore’s game-changing customer research

Alchemer helped Flashscore break through long-held assumptions and see their users in a whole new light. What started as one ambitious survey sparked a company-wide transformation—reshaping strategy, fueling millions in

Case Studies

Scaling support without losing sight of customers: How real-time feedback gave an eyewear brand a sharper view of customer needs

This fast-growing online eyewear retailer was built on personalized style and customer-first service. As orders and inquiries multiplied, they wanted to be sure customers were satisfied after contacting customer support.

Case Studies

How Grocery Outlet turned feedback into app store success 

By embedding Alchemer’s in-app surveys to capture real-time customer sentiment, Grocery Outlet dramatically improved its mobile app ratings from 1.6 to 4.8 stars—transforming negative feedback into actionable insights and fueling

Case Studies

How a credit union drives member engagement with Alchemer

Discover how a credit union turned insights into action, growing digital banking users by 20% and cutting call center calls by 10% with Alchemer.

Case Studies

Turning employee feedback into strategy

Paychex needed a scalable, efficient system to evaluate training success and employee satisfaction and a way to present the data to senior management. By switching from traditional methods to Alchemer’s

Case Studies

Scaling TechSoup’s nonprofit outreach

TechSoup relies on Alchemer to distribute eligibility surveys to one million nonprofit organizations across the U.S. and internationally.

Case Studies

How NCB Jamaica turns customer feedback into innovation

National Commercial Bank Jamaica Limited (NCB) is redefining customer engagement by revolutionizing its mobile banking experience. By integrating Alchemer across teams, NCB has elevated customer interactions, streamlined communication, and accelerated

Case Studies

How Washburn & McGoldrick revolutionized feedback analysis with Alchemer Pulse

Facing challenges in analyzing open-text alumni survey feedback, Washburn & McGoldrick adopted Alchemer Pulse. This transformed their feedback process, reducing data analysis time by more than 50% and providing deeper,

Resource Library: Case Studies

Just some of our customers who are transforming their businesses with Alchemer