Connect, Automate, and Amplify Your Customer Experience

Drive faster outcomes with Alchemer Connect. Our powerful suite of automation tools seamlessly integrates feedback with your business systems, unifying and enabling action on customer data.

Many of the biggest brands in the world, including CNN, eBay, Safeway, Marriott, and FanDuel, trust Alchemer to engage and connect with their customers.

Connect

Unify Your Feedback Data in Real-time

Alchemer integrates feedback data with your business systems, enabling bi-directional data flow across CRMs, marketing platforms, support tools and more to support a variety of business use cases.

Real-World Applications

Proven Use Cases to Boost Efficiency

Just a few examples of how our tools can automate your processes—endless possibilities tailored to your needs

Example Scenario

Update Customer Profiles

Personalize a survey based on customer information
Update a customer record in any business system with data you collect from a survey

Outcomes:

Deliver personalized surveys that adapt based on customer data, ensuring more relevant insights
Automatically update customer records across your business systems with the feedback collected
Constantly ensure your customer data is up to date

Example Scenario

Close Customer Cases

Immediately send a personalized survey based on a recent interaction with a Support agent
Use an integration with a ticketing system to start a new Support ticket if a customer gives negative feedback or has a bad experience

Outcomes:

Automatically follow up with a personalized survey after every support interaction to capture real-time feedback
If a customer has a bad experience, seamlessly trigger a new support ticket
Turn issues into opportunities for better service

Example Scenario

Alert Internal Teams

Automate real-time customer sentiment notifications to your internal systems
Kick-off alerts internally as soon as you receive a new piece of feedback (and assign actions based on the kind of feedback you receive)

Outcomes:

Stay ahead of customer sentiment with real-time alerts sent directly to your internal systems
Instantly trigger actions based on feedback, so your team can respond faster
Ultimately, improve customer perception of your brand and sentiment

Automate

Automate Your CX Processes

Put your feedback processes on autopilot with Alchemer Connect’s easy-to-use automation tools.

Automatically trigger targeted, personalized surveys based on any event in your business
Launch a series of actions based on your customer’s journey—from follow-up surveys to support ticket creation, without any manual input
Create these custom automations without relying on IT or technical support

We selected Alchemer because [it] allowed us to connect easily with Salesforce. It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up...our team was up and running in no time.

– Sr. Manager, Customer Lifecycle Marketing at Malwarebytes

Customer Interactions

Personalize Customer Experiences

Easily create personalized customer interactions that drive engagement and satisfaction results.

Collect exactly the data you need with automatically triggered surveys
Unite feedback with your business systems through custom integrations
Implement sophisticated CX processes without development resources

Who was it built for?

Customer Experience/Marketing Teams

Seamlessly integrates customer feedback with CRM and marketing automation tools
Enables real-time, transactional surveys post-campaign for immediate customer reactions
Enhances customer segmentation and improves campaign performance through VoC insights

Operations Teams

Automates feedback collection and routing to appropriate operational areas
Enables custom workflows that match specific operational processes and reporting needs
Streamlines internal processes and improves operational efficiency through feedback-driven improvements

Customer Support Teams

Integrates with customer service platforms for smooth feedback collection
Enables automated surveys triggered by key customer touchpoints
Facilitates proactive management of customer satisfaction by closing the feedback loop faster

Unify Data, Automate Feedback, Drive Outcomes

Alchemer Connect powers your CX program by seamlessly integrating feedback automation and data unification across systems, enabling faster, more impactful outcomes.

Connect, Automate, and Amplify Your Customer Experience

Unify Your Feedback Data in Real-time

Proven Use Cases to Boost Efficiency

Automate Your CX Processes

Personalize Customer Experiences

Who was it built for?

Request a Demo

Integrations & Automations